Retail Customer Service

/Retail Customer Service
23 07, 2017

When did you last look at your PRICING STRATEGY?

By | July 23rd, 2017|Retail Customer Service, Retail Marketing, Retail Workshops, Small Business Retail|0 Comments

When did you last look at your PRICING STRATEGY? Some retailers look at their pricing strategies biannually, some annually and some NEVER but the truth is it should be looked at on receiving EVERY SINGLE INVOICE - yes, EVERY SINGLE INVOICE. Not only can wholesale prices change without notice and freight charges change without notice, [...]

19 07, 2017

Customers for Life – 5 simple strategies to shield your customers from competitors

By | July 19th, 2017|Retail Customer Service, Retail Marketing, Small Business Retail|0 Comments

Customers for Life - what business wouldn't want more customers for life.  The statistics tell us its 7 times more expensive to get a new customer than it is to nurture the ones we have – so customers for life are not only great for our relationships but good for our bottom line too! My [...]

16 07, 2017

It’s time to look at your marketing….

By | July 16th, 2017|Retail Customer Service, Retail Marketing, Small Business Retail|0 Comments

It's time to look at your marketing This week I've been looking at your websites - maybe yours - maybe not - but retailer's websites specifically and what I've found is we need to have a look at your copy, not just on your websites, but in all your marketing. Now in my previous blog [...]

16 07, 2017

What small business can learn from the arrival of Amazon into Australia

By | July 16th, 2017|Retail Customer Service, Retail Marketing, Small Business Retail|0 Comments

What Small Businesses Can Learn from the Arrival of Amazon Amazon has become the new buzz-word. With the global e-commerce giant about to enter the Australian retail industry, it's important to know that the retail space you currently occupy will be affected. It isn't all doom and gloom for existing retailers however, as there is [...]

15 07, 2017

Reed Gift Fairs – Melboure August 2017

By | July 15th, 2017|Retail Customer Service, Retail Marketing, Retail Workshops, Small Business Retail|0 Comments

I am extremely delighted to be hosting one of the Retail Therapy sessions at this year's Melbourne Reed Gift Fair. I will be talking about the 7 Essential Steps to Surviving in a Noisy and Competitive Retail World (online and offline). I was lucky enough to feature in their "Speaker Spotlight" and got to tell [...]

14 07, 2017

Planning for a more profitable Christmas Period

By | July 14th, 2017|Retail Customer Service, Retail Marketing, Retail Workshops, Small Business Retail|0 Comments

This is my article as published in Reed Gift Fair's Australian Gift Guide. If you haven't already started to plan for your Retail Christmas - then you just might already be behind!  Happy reading xx RGF Australian Gift Guide

9 07, 2017

5 ways to increase retail sales this winter

By | July 9th, 2017|Retail Customer Service, Retail Marketing, Small Business Retail|0 Comments

5 ways to increase retail sales this winter In the quieter months, increasing your chances of sales opportunities falls into 2 categories - you need to make some changes to your store, or you already have all the tools (stock and staff) you need to increase those opportunities - which category does your store fall [...]

25 06, 2017

Laybys – thing of the past or the way to more sales?

By | June 25th, 2017|Retail Customer Service, Retail Marketing, Small Business Retail|0 Comments

Laybys – thing of the past or the way to more sales? Certainly, the take-up of laybys from customers has taken a dive in retail over the past decade or so – mostly due to interest-free loans and an insurgence of credit. But for small business, offering a layby service could just be the answer [...]